Cannabis & The Customer Experience
Forget about surprising and delighting customers. Just delight them. Close the gap between the promise you make and the experience you deliver.
Join co-hosts, David Paleschuck and Adriana Hemans as they chat with Thomas A. Stewart, co-author of the bestselling book “Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight”. Tom shows us how businesses of all kinds – including cannabis businesses – can use service design to differentiate their services, build customer loyalty, and create lasting relationships. Some of the topics we cover are:
What are the key elements of a successful customer service strategy?
How can cannabis retailers measure customer satisfaction and feedback?
What role does technology play in enhancing the customer experience?
Listen in to Branding Bud Live for groundbreaking insights into how companies create memorable, differentiating customer experiences that boost reputation, customer satisfaction, and the bottom line.
